PURE HomeRiver Resident
Education Center

Residents insights, education, and more.

Featured Articles
How Long Does a Property Manager Have to Return Your Deposit?
Resident

How Long Does a Property Manager Have to Return Your Deposit?

By Jock McNeill
How Much Notice Does a Landlord Have to Give You to Move Out?
Resident

How Much Notice Does a Landlord Have to Give You to Move Out?

By Jock McNeill
Do You Have 30 Days After an Eviction Notice?
Resident

Do You Have 30 Days After an Eviction Notice?

By Jock McNeill
Can I Pay Rent With a Credit Card?
Resident

Can I Pay Rent With a Credit Card?

By Jock McNeill
Happy Cloud

FAQs

You can reach our centralized, 24/7/365 maintenance dispatch line by calling your local office phone number directly. Our phone system automatically routes after-hours emergency selections straight to a live coordinator who will dispatch a qualified emergency technician to stabilize the asset.

Rent is due on or before the 1st day of every month, even if the 1st falls on a weekend or an official holiday. You can pay online via our secure Resident Portal using an e-check or a credit/debit card. Alternatively, you can pay via paper check, money order, or cashier’s check mailed or delivered to our local office. Cash is never accepted under any circumstances.

All standard, non-emergency maintenance requests must be submitted online through your Resident Portal. To ensure our team routes your request to the correct technician, please upload clear photos of the issue and add a comprehensive, detailed description of what needs to be repaired.

Navigate to the available listings tab on our website, locate the property you wish to rent, and click the link to submit an online application. Please make sure to read our application guidelines and criteria thoroughly before entering your information.